Can I pick up my order?  

No. At this time all orders are placed via our website and will be shipped directly to you or if you are in a close surrounding area then we will be more than happy to deliver!

How many ounces are in each bundle of Royalty Divine Virgin Hair?  

Each of our bundles are approximately 3.5 ounces
Do we ship internationally?  Yes. Royalty Divine Virgin Hair ships worldwide.

How long does shipping take?  

Typically our hair is delivered within 6-8 business days. Except on holidays where shipping may take slightly longer.

When will my Royalty Divine Hair be shipped?

Hair that is ordered by 5pm that business day will begin to be processed within 24-48 hours and then shipped out within 3 to 5 business days.

How many bundles do I need to order?

Typically you need 2-3 bundles for a full head for 18" and  up we recommend 3-4 bundles depending on how full you want your hair to be.

What type of closures do Royalty Divine sell?

We offer lace based closures as well as silk based but only certain hair textures comes in the silk. Our closures allow you to part in multiple directions. Closures are sold separately from bundles.  

WHAT IS VIRGIN HAIR?
The term virgin hair refers to hair that has been untouched by chemical processes such as dyes, perms, and relaxers

WHAT DOES REMY MEAN?
Remy” or “Full Cuticle Hair” means that the hair has all cuticles healthy, intact and all cuticles flow in the same direction from root to the tip. Typically hair is of “remy” quality when it has been collected directly from a woman’s head and has been cut while held in a ponytail, so none of the hair strands fall to the floor.
Because of the careful collection process, only “Remy” quality hair can guarantee that all cuticles will stay aligned and the hair will be tangle-free hair in its most natural form. True “remy” hair lasts for a long time, can be reused several times, and can be colored or flat ironed with heat just like one’s own natural hair.

HOW IS THE LENGTH MEASURED?
The Straight Textures are measured true to length.
The curly, Body Wave, Loose Wave, and Deep Wave are measured when hair is pulled straight

CAN THE HAIR BE STRAIGHTENED OR CURLED?
YES, this is 100% Human Hair, so treat it as your own. You can curl and straighten the hair as desired. 

CAN MY HAIR BE COLORED/DYED?
YES, you can color our hair. Our hair is 100% virgin remy hair of premium quality and has never been chemically treated and it can therefore handle the coloring process very well.
However, it will no longer be virgin once you color or process the hair. We highly recommend  you consult a professional if you wish to color your new hair.

WHAT DOES CO-WASH MEAN?
Co-Washing, also known as conditioner washing, is a way to clean the hair without the use of shampoo. Washing your hair with conditioner, or co-washing, is often considered very good for curly hair. Co-washing consists of cleansing the hair with a MOISTURIZING conditioner.



Canceling an Order
You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call during business hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-4 business days. We do not take cancellation requests via email.